Privacy Policy
Effective Date: April 2026
1. Who We Are
eSIM Spaza provides digital SIM (eSIM) services including global, regional, and local data plans. We are committed to protecting your personal information and complying with applicable data protection laws, including South Africa's Protection of Personal Information Act (POPIA).
2. Information We Collect
a. Information you provide directly
- Full name and email address
- Phone number
- Billing and payment details
- Country and location
b. Automatically collected information
- IP address and approximate location
- Device type, operating system and browser
- Usage data — pages visited, time spent, actions taken
c. Third-party data
- Information from payment providers
- Login data if you sign in via third-party services
3. How We Use Your Information
We use your personal data to:
- Provide and deliver eSIM services
- Process payments and transactions
- Manage your account
- Offer customer support
- Improve our services and website performance
- Send service updates and marketing communications (with your consent)
- Prevent fraud and ensure security
4. Legal Basis for Processing
We process your data where:
- It is necessary to perform a contract (e.g. delivering your eSIM)
- We have your consent (e.g. marketing emails)
- We have a legitimate business interest (e.g. fraud prevention)
- We are required by law
5. Sharing Your Information
We may share your data with:
- Payment processors
- Telecom and network providers (to deliver eSIM services)
- IT and hosting providers
- Legal or regulatory authorities when required
6. International Data Transfers
Because we provide global services, your data may be processed in countries outside South Africa. We ensure appropriate safeguards are in place to protect your data in accordance with POPIA.
7. Data Retention
We keep your personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
8. Your Rights
Under POPIA and other applicable laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact us at support@esimspaza.com.
9. Data Security
We implement reasonable technical and organisational measures to protect your personal data. However, no system is completely secure and we cannot guarantee absolute security.
10. Cookies and Tracking
We use cookies and similar technologies to improve user experience, analyse website traffic, and personalise content. You can manage cookie preferences in your browser settings. See our Cookie Policy for full details.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance.